Exhibitor FAQ

Stand Build & Setup

What security is available for Exhibitors? Will my stand be safe and secure overnight?

The venue will perform a security check upon arrival for ALL visitors, exhibitors and contractors. They will also provide 24 hour security of the venue. 

What is the situation with car parking after Loading/ through-out the show

ExCeL has parking for more than 3,000 cars. For more parking information please visit ExCeL's website here.

What are the rules and regulations around rigging?

Exhibitors are not permitted to have rigged elements above their stand without written confirmation from the Organisers. Exhibitors who wish to rig above their stand must contact their Account Manager.

How do I order Electrics / Internet / Furniture / Graphics etc?

This can be done via your technical manual. If there is something specific that you would like to discuss, you can contact GES on +44 02476 380 190.

When & Where

Does the venue have disabled access?

ExCeL London is able to provide wheelchairs to visitors free of charge - these can be hired from both ends of the venue.

Registration FAQs

How does the registration process work, how do we get our badges?

Login to your technical manual > Order forms > General forms > Exhibitor badges. This works the same way for obtaining contractor badges. You may also register upon arrival at the event.

Can I register when I arrive?

Yes, however, we would recommend registering for your exhibitor badge in advance to save time and give you access to the exhibitor entrance. If you are needed onsite during build-up then you will need to register for your exhibitor badge ahead of time to gain access to the venue.

Can I bring children to the event?

The Exhibition is a trade event, and the nature of the exhibits & our attendee’s reflect this. As such attendance by anyone under the age of 16 is strictly prohibited at all times; this includes build up, the open days and breakdown of the exhibition. No alternative facilities will be provided.

Onsite information

Is there free WiFi at the venue?

There is free WiFi throughout the venue and access details will be provided in the Event Guide distributed at the show.

Is there a cloakroom at the venue?

Cloakrooms are situated inside the show hall and can be accessed 30 mins before the show opens and after it closes. You will be subject to a charge of £1 per item. We would strongly advise that you only bring the essentials as queues can be long and can cause delays.

How does the matchmaking service work?

Once registered you will be sent login details and you can manage your meeting requests through there. Visitors and Exhibitors can both register for this service, allowing you to connect with both.

Can I register when I arrive?

Yes, however, we would recommend registering for your exhibitor badge in advance to save time and give you access to the exhibitor entrance. If you are needed onsite during build-up then you will need to register for your exhibitor badge ahead of time to gain access to the venue.